Friday, February 9, 2018
We’re writing to you as a valued customer and owner of a BSXinsight device.
It’s hard to believe that the second generation of BSXinsight devices are already two years old. During that time we’ve been able to accomplish so much together. But as with all consumer electronic devices, the cost and complexity of continuing to ship and maintain a technology as it matures through its product life cycle keeps increasing. As a result, we have made the difficult decision to stop marketing and producing the BSXinsight effective as of the date of this letter. This includes the following BSXinsight models: XM, XC, XR, XM2, XC2 and XR2.
While the company will continue to maintain servers and offer email technical support for one year, the product will not be enhanced or improved in any way including adding support for new operating systems and platforms. All valid warranty claims will continue to be honored as per the manufacturer warranty agreement.
We understand that for many of you, the BSXinsight has become an integral part of your training and race preparation. BSXinsight will continue to represent a transformative technology, for the first time ever bringing lactate threshold training technology out of the lab and into your own living room.
It has been our pleasure helping you to achieve each of your own personal records. For some, those were private personal bests and others they were Olympic medals – to us each were equally thrilling.
As part of the end of life process, we have decided to release the code of our BSXinsight Garmin Connect IQ app to the open source community. This can be found at https://github.com/bsx-opensource/insight-app. Additionally, we will be publishing an updated app to the Connect IQ store with SmO2 start/stop functionality and FIT file support enabled from supported Garmin products.
While this has been a difficult decision for each team member, we view product end of life as a part of the product life cycle that drives new technology and innovation. Our team continues to be passionately focused on developing revolutionary technologies that improve lives and individual well-being. As such, the end of this chapter in our company’s story marks the beginning of a new exciting one that we hope you will join in with us.
We sincerely appreciate your support.
If you have any questions, feel free to contact us.
The BSX Team